Action Summary
Meeting Date: May 29, 2002 Location: Las Vegas, Nevada
Attending:
Members: Franz, Klauke, Sweeney, Pettengill, Sieber, Litchford,
Nix, Lachance, Stewart, Farnham, Jones.
Sections Governor: Robinson, Klein
Staff Liaison: Kelly
Members absent: Jeremy, Hull, Glenn, Hogan, Mandt, Murphy, Giknis,
Riemensperger,
Item # 1
Subject:
Discussion: Welcome & Introductions
Action(s) taken: Group introduced themselves.
Person(s) Responsible: Franz
Due Date: 5/29/2002
Status: Open Closed
Referred to:
Item # 2 Subject: Approval of Past
Meeting Action Plans
Action(s) taken: Approved by committee
Person(s) Responsible: Franz
Due Date:5/29/2002
Status: Open Closed
Referred to:
Item # 3 Subject:2001 Annual Meeting
Critique
Discussion:Discussed seminar. Excellent job by Murphy, Farnham
& Mandt setting all up. Box luncheon was better attended than seminar.
Crawford & Company did a wonderful
job and were very gracious to us all. Appreciation voiced to Farnham and
Crawford & Co for same. Klauke discussed thoughts for box luncheon in
Orlando. Will probably do away with speaker and have committee get back to
original intent of luncheon as a networking event.
Action(s) taken: agreement reached.
Person(s) Responsible: Franz Due
Date: 5/29/2002
Status: Open
Closed Referred to:
Item # 4 Subject:2002 Annual Meeting
Seminars ---Orlando
Discussion: We will be involved in 3 seminars. Lola Hogan sends
information that "Lien On Me" is humming along. Lola will monitor
speakers and confirm they are on schedule and ensure they make the seminar as scheduled. James Klauke
reported "Depositions for the Insurance Professional" is on track as
well, and will also monitor speakers as above. We will also be sharing a seminar with the underwriting
section on Toxic Mold. Dave Mandt and
Brian Marx have 3 speakers lined up and will monitor same. Fred
Parcells, underwriting section chair,
reports they will provide the moderator and one speaker. They have the
moderator and are working on the last speaker. Fred indicates the moderator
will followup with the speakers. We need
to make sure our speakers are there. Fred will advise Franz of any problems.
Box luncheon will be handled by Klauke and Jeremy. Will focus on networking and
not on a speaker. Sweeney will make a pitch
on CQ. Franz will make pitch on section. Sieber will discuss the website.We
would like to be able to show attendees our website and will need equipment for
same. It was suggested by Klauke that
attendees at the seminar have ribbons on their name badge indicating the
discipline of the CPCU so others of the same discipline can easily recognize
them. This will be made into a recommendation to the Executive Committee
(attached) There will be 45 or so
seminars.19 put on by sections. 3 by
Claims, 3 by TQ and 3 by Reinsurance.
How many attend each seminar will remain to be seen. We may need to adjust in
New Orleans. Annual meeting should be awesome. Will be very family
friendly. Each committee member is
expected to attend each claims seminar and provide whatever services are
needed. Also, each member is expected to
take an hour of Section Booth duty and New Designee area duty. Stewart and
Franz reported good success at the New Designee area in Seattle. The Claims Section will be asked to serve in
the New Designee area in Orlando as we did such a great job in Seattle.
Action(s) taken: agreement reached
Person(s) Responsible: Klauke, Hogan, Mandt, Marx, Franz
Due Date: 10/02
Status: Open Closed
Referred to:
Item # 5 Subject: 2003 Annual
Meeting--New Orleans
Discussion: Various
topics discussed. Pettengill presented several ideas.
One that stood out was a
terrorist attack on the Superdome or one of the petro-chemical plants in the area and all the various
ramifications of such a claim. Business interruption,
pollution, reinsurance issues etc.
Other section chairs discussed this idea later and really liked the
concept of a General Session and then seminars for the the
various disciplines. Other sections would be interested in sharing this idea.
Coordination will be the key. Mr. Midwood and Mr.Kelly are ready for ideas and subjects for consideration for the 2003 meeting by
e-mail at this time. Klauke
suggested a Claims Track of seminars be set up to enable a claims CPCU to go to
his employer with the program and show them what seminars he/she would learn
from if allowed to attend. Pettengill also suggested a barge claim scenario, since
there is history at the Riverwalk of same and the
current Oklahoma bridge claim. Nix suggested some vignettes on suspicous claims, statement taking. Pettengill further
suggested drilling down on adjuster skills, such as negotiating claims. Reinsurance for
the everyday claims person was discussed. Hogan had suggested the claim rep of
the future and where do we get them. Franz suggested something along the lines
of: what is in it for me? How do I get ahead in the claims business?How do I keep my job? Pettengill,Riemensperger, and Sieber
will chair the seminars. We will need someone to chair the box luncheon if
continued. Remember we need to recap the seminars for the
CPCU Journal.
Action(s) taken: good
discussion held.
Person(s) Responsible: Pettengill, Riemensperger, Sieber Due
Date: 10/03
Status: Open
Closed
Referred to:
Discussion: Discussed goals of the CPCU Society. These are on the
annual dues notice. The Claims Section should develop its own goals and objectives as well as its
mission statement. We should track with the strategic plan of the Society. We will work on developing these at the
Orlando meeting.
Action(s) taken: agreement reached
Person(s) Responsible: committee
Due Date: 10/03
Status: Open Closed
Referred to:
Item # 7 Subject: Sections Circle of
Excellence Recognition Program
Discussion: Criteria
were discussed. The Claims Section should always have the Gold Award as an
expected award. Everyone needs to send their accomplishments to Pettengill to compile and submit. July 15 to July 15 is the
timeframe. The committee has a consensus to submit Franz as a future member of the Section Award
Review Committee. Please note these activites track
with the goals of the Society. These
were e-mailed to each committee member prior to the meeting. Franz will send
action plans to Pettengill for use in our submission.
Action(s) taken: agreement reached
Person(s) Responsible: entire committee Due
Date: 7/1/02
Status: Open
Closed
Referred to:
Item # 8 Subject:Symposia/Seminars
Discussion:We plan to hold 2 seminars this year. Riemensperger
will do one on Mold 9/12 at the Omni Center in East Meadow, New
York for the Long Island chapter. Grant
Siegel is the Long Island Chapter President and future CPCU director. We should include this seminar news in our
CQ. Franz will be holding a seminar in
Indianapolis with Joe Toscano on the Interfire VR program. This will be held
Oct 2, 2002.
Action(s) taken:discussion held
Person(s) Responsible:Riemensperger, Franz Due Date:9/02
Status: Open Closed Referred to:
Item # 9 Subject: Workshops in
development
Discussion: Franz has concern that all the workshops we develop
might end up setting on a shelf. Robison
and Jones will work up a business plan to market our workshops to the benefit
of the Section and Society. ADR and Property Appraisal already developed.
Depositions for the Insurance Professional to be used at annual seminar. Final draft of Pleadings and Practice due
10/02 from Lachance and Mandt. Communications final draft due 10/02 froim
Litchford. Boiler and Machinery first draft due from Jeremy 10/02. ClassActions
rough draft due from Murphy 10/02? Pettengill will get publicity in the American
Ag news letter. Sweeney will do same in CQ.
Action(s) taken: agreement reached
Person(s) Responsible:committee Due
Date: 10/02
Status: Open Closed Referred to:
Item # 10 Subject: CPCU Journal
Discussion: We have agreed to publish an article in the
"Custom and Practice" portion of CPCU Journal recapping our annual meeting seminar(s). The chair of the annual meeting
seminar will do this. Dave Mandt did a great job on our last one. Do not think
we have done one recapping Seattle. We should
do one on each from the Orlando annual meeting.
Person(s) Responsible: annual meeting chairs
Due Date:10/02
Status: Open Closed Referred to:
Item # 11
Subject:Claims Quarterly
Discussion: Marcia Sweeney has done an outstanding job. CQ is one
of the quality section newsletters published. We continue to publish the most.
Marcia is going to publish a special edition CQ to be available at Orlando. It
will have info on each committee person. Marcia had photos taken of many of the
committee for use in same. CQ should be used to advertise our good works,
workshops and seminars. Next newletter deadline 6-15-2002. Special edition
deadline 7-15-2002. Newsletter number and quality are part of the Circle of
Excellence program. The special edition
will introduce our special project of Claims Section Chaper Liaison that Marcia has
outlined.
Person(s) Responsible: Sweeney Due
Date: 6/02
Status: Open Closed
Referred to:
Discussion: This will be one of the most valuable tools to reach
our section and non-section members. Development and maintenance of the website
will be critical and will be up to our committee. Sieber, Riemensperger, and
Marx will be our administrators. The section chair and the newsletter editor
will also have administrative access to it. The entire committee needs to watch
the website and provide continuous improvement to it it.
Action(s) taken: Agreement reached to make the website the best
Person(s) Responsible: entire committee
Due Date: 10/02
Status: Open Closed
Referred to:
Discussion:Donna Popow introduced herself and met the committee.
We continue to be a resource to the program and will continue to review texts
as requested.
Action(s) taken:Agreement reached to work hand in hand.
Person(s) Responsible: entire committee Due
Date: 10/02
Status: Open Closed
Referred to:
Item # 14 Subject: Liaison With Other Claims Professional Organizations
Discussion: We wish to
continue our attempts to partner with the other claims groups. Jeremy is
looking for speakers for PLRB on a regional
basis. Jeremy is proposing a request for speakers in the next CQ. This request
was granted. Each member of the
committee also volunteered to speak if needed. Jones and Robison are on the
Editorial Board of Claims Magazine. Robison
has nominated James Klauke as Adjuster of the Year and requests James submit his information.
The committee unanimously agreed. Farnham remains active with ACE. Sieber and Klauke are RPA's. Sweeney
active in New England Claim Executives' Assn.
Action(s) taken: agreement
reached to integrate as much as possible
Person(s) Responsible: entire
committee Due Date: 10/02
Status: Open Closed Referred
to:
Item #15 Subject: Connecting with Member
Discussion: It remains
critical we remain connected to our section members. The website will prove
invaluable. Sweeney has outlined a new program for us. It is the Claims Section
Chaper Liaison program. Marcia will introduce this new idea in our special
edition CQ. At the meeting in Orlando we will discuss and act on her
recommendations. It is a wonderful idea and has great potential.
Action(s) taken: Agreed to into
in CQ
Person(s) Responsible: Sweeney Due Date: 10/02
Status: Open Closed Referred
to:
Discussion:Franz
discussed the benefits of the program. Committeee members now involved
in the program are Farnham,
Klauke, Sieber, Nix, Sweeney and Jones.
Franz has completed. Courses will continue to be held at the midyear and annual
meetings.
Action(s) taken:discussion held
Person(s) Responsible: Franz Due Date: 10/02
Status: Open Closed Referred to:
Item # 16 Subject: Committee Chair
Discussion:Franz 's 3
year term up after Orlando meeting. Election held. James Klauke elected incoming section chair.
Action(s) taken:election held
Person(s) Responsible: Franz Due Date: 5/02
Status: Open Closed Referred to:
Item #18 Subject: Committee Dinner
Discussion: Dinner at
6:30pm Gallaghers Steak House in New York New York Hotel. All invited. Dutch
treat.
Action(s) taken: agreed
Person(s) Responsible:Franz Due
Date: 5/02
Status: Open Closed Referred to:
Item #19 Subject: Leadership Summit
Discussion: Each member
of the committee should attend the
section leadership seminars at the Summit, in addition to the committee meeting. This year it was difficult
to do, as the meetings were separated by the NLI. Future meetings should not
have such a separation. Leadership Summit will be May 7-10,2003 in Tampa
Florida.
Action(s) taken: not
discussed. added to minutes by chair
Person(s) Responsible: Franz Due Date:5/03
Status: Open Closed Referred to:
Recommendation(s) to Executive
Committee
Recommendation (Item #1): Would like to have ribbons for each attendee at the
annual meeting attached to name badge to identify the discipline or the
attendee., such as, claims, underwriting, reinsurance, agent broker etc.
Ideally the ribbon would be the same color as the color of each section's
newsletter.
Rationale Supporting
Recommendation: It would be easier to identify the attendee by what
they do and make it easier for the section member to greet and offer
assistance. Attendees seem to feel more comfortable with those of the sme field
of endeavor. The cost should be insignificant.