Action Summary
Interest Section: Claims Section
Chairperson: James
D. Klauke, CPCU, AIC, RPA
Meeting Date:
Attending:
Members:
James Franz; Darnell Pettengill; Christine Sullivan; Marcia Sweeney; Brian
Marx; John Gikins; Dave Mandt; Pat Jeremy; Robert McHenry; Eric Sieber; Brian
Philbin; Christian LaChance; Donna Popow; and Richard Litchford
Members
absent: Ralph Riemensperger; Carola
Hogan; Tony Nix; Barbara Levine; and Andrew Zagrzejewski
Item # 1 Subject:
Welcome
Discussion:
Each member introduced each other.
Discussed dinner after the meeting and provided map. Agreed to members being available at the new
designee hospitality room. Jim Franz to
do the radio broadcast.
Action(s) taken:
Status: Completed
Item #
2 Subject: Sections Booth
Discussion: Assignments were arranged prior
to the annual meeting.
Action(s) taken: Jim Franz Friday
Brian
Philbin Friday
Pat
Jeremy Sunday
Christine
Sullivan Sunday
Robert
McHenry Sunday
Eric
Sieber Sunday
John
Gikins Monday
Marcia
Sweeney Monday
Tony
Nix Monday
Richard
Litchford Monday
Status: Completed
Interest
Section: American Institute
Item #
3 Subject: Classes and courses
Discussion:
Donna Popow talked about the institute and presented a report.
Action(s) taken: No
actions
Status: Closed
Item
# 4 Subject: Coverage Questions & Surveys in CQ and on
Web
Discussion:
Brian Marx will do a coverage question on the CQ on a liability
issue. Should appear in the next
CQ. Hope is that the poor response to last
one was subject matter. Brian will keep
track of responses.
Discusses a survey on the web site. Decided to try one to see what it would take
to get claims CPCU’s back to the annual meeting. Five options for an answer will be given. Will send it to Eric to do it through the web
site. Options are as follows:
Reasons you
do not attend annual meetings. Mark all
appropriate and rank as most important with 1 being most important and 5 being
least important.
1.
Company will not pay for the meeting cost
2.
Company will not provide the time off work
3.
Low interest level
4.
Not enough claims oriented programs
5.
Don’t like the location of the meeting (2003
6.
Don’t like the location (2004
Action(s) taken: None
Status: Pending
Item #
5 Subject: Chairs Meeting Review
Discussion:
Discussed the meeting with the chairs and the results of the
feedback. I was very up beat except for
LA seminars issue. I did not cover that
discussion here. Got feed back from
section for afternoon meeting.
On dues for
sections issue, committee feels strongly that Society should not let company
participation in section dues be a governing factor in decision to eliminate
dues. Suggest the Society not increase
Society Dues the first year after making the decision to eliminate the section
dues. Also believe Society people need
to meet with company CEO’s and market the value the CPCU brings to the company
by their employees.
Action(s) Taken: Presented
at afternoon chairs meeting.
Status: Completed
Item # 6 Subject: Award – CPCU Society Insurance Professional
of the Year
Discussion:
This is my idea and the committee agrees it would be a good thing.
Action(s) Taken: Presented to Chairs meeting in
afternoon. I was appointed as
sub-committee chair to make a formal proposal.
Appointed Kathleen Robison and
Patricia Saporito as commit members.
Plan to appoint a chapter president as well. Will make presentation at mid-year meeting
chairs meeting.
Status: Open
Item #
7 Subject: Box Lunch
Discussion:
John Gikins outlined and made presentation. No speaker so time is available for
networking. Agreed that I would talk for
a minute, everyone would introduce themselves and Marcia would talk about
CQ. Committee members would emphasize
liaison program and ways the members could get involved and the various
programs we have.
Action(s) Taken: Lunch
was Tuesday and 62 members paid and 49 attended. One was turned away because she did not have
a ticket. We were able to get several
volunteers for our liaison program and several others that indicated they would
help with CQ articles. It was a good
session. Room was good size and the air was working. Location was not good.
Status: Closed
Discussion:
Darnell Pettengill and Brian
Marx reviewed the program and speakers.
Action Taken: Seminars
were conducted Monday at 10:30amand
At the
morning session we had on of only two small rooms with 70 chairs. We had 85 attendees and managed to find
several additional chairs. I had my
committee stand in the back so the others could have a chair. We turned away about a dozen other people
that wanted to attend. Then, the air
conditioning was poor and the room became very warm. Six people got up and left because of comfort.
The
afternoon session had plenty of chairs.
Many of the people in the morning session did not return. We had 35 attendees and we think it was
because of the room.
In short,
air was bad, location was bad and it was too small. I suspect the comments are going to be
bad. I would like to see them all if
possible.
Status: Closed
Item # 9 Subject: Circle of Excellence
Discussion: Darnell
Pettengill and Jim Franz discussed the program and the results, which is the
gold ribbon. Criteria were discussed
because Jim Franz is on the Circle committee.
He discussed the reasons items are accepted and some of the criteria
used. Then discussed events we are doing
that will get us the gold again. Spent
some time praising Darnell for his leadership and tireless help on the
committee for the past 9-years.
Action Taken: Jim
Franz and Lola Hogan appointed to sub-committee as Darnell is leaving the
committee. They will keep in contact
with members to record qualifying activities.
Status: Open
Item # 10 Subject: Other
Organizations
Discussion: Pat
Jeremy made presentation about the PLRB, which has appointed him as a
director. They are going to open to
underwriters and left earl to make presentation to the underwriting section. RPA is another association but they are in
infant stage. Donna Popow indicated they
are doing the exams for the RPA. Pat
will look after them more.
We discussed other organizations,
which were web site programs, ECM and IRMI.Com.
Agreed to consider ECM at mid-year when director is attending as our new
committee member. I will talk to other
association about articles. They want an
article per quarter from a writer.
We discussed that other
organizations to be recognized and co-sponsored will require that they be
education oriented and not just a social organization.
Action Taken:
Pat to get speaker at PLRB to talk about the value of the CPCU
designation. Kathleen Robison has
volunteered and Pat will see if we can do it at this year’s convention since
program has been set.
Status: Open
Item # 11 Subject: CQ
Discussion: Marcia
Sweeney made presentation and made call for articles. She talked a little about how she gets
articles from various sources and pointed out that most articles are still
authored by CPCU members. There were 6
CPCU Claims people articles, 2 with other institute designations, 6-attorneys
and 2 Vendor/Industry analysis people Marcia
reports that 68% of articles are in technical/functional areas. Other articles were in support of the CPCU
Society initiatives on web site development, spread the word, national service,
sections and Circle of Excellence and committee profiles.
We will post the names of all participants who contributed
to the Circle of Excellence award. In
this way we can recognize all members who contribute and have a reason to
encourage non-committee members to contribute.
Marcia left early to attend newsletters committee meeting.
Action Taken: Marcia
agreed to stay on for another year.
Status: Open
Item # 12 Subject: Web Site
Discussion: Eric
Sieber made presentation for the sub-committee, which consists of Eric, Ralph
Riemensperger, Brian Philbin and myself as chairman. Eric apologized for the fact that no changes
were made since our last annual meeting.
He agreed to make changes and we discussed some possible changes. We also agreed that changes would be made
every month. I will send an e-mail every
time Eric advises that a change was made and request content material from each
member.
One item I
requested was a list of all articles authored by section members with a link to
the article. The Circle award will be
updated and a link to the society web site where the material submitted can be
found. We agreed not to put photos of
members in the CQ so there is no chance of identity theft. Group photos will require permission of
persons in photo in advance.
Action Taken: Eric
assured committee that changes will be made monthly. He and sub-committee left early to attend
meeting with IT section.
Status: Open
Item # 12 Subject Chapter
liaison Program
Discussion: Both
sub-committee members were not in attendance.
I spoke for them and reviewed where we were with liaison members. Currently have ten chapter liaison people. I was requested to send a copy of list of
members after the annual meeting, the duties documents and the cover letter
sent to each liaison.
Committee
suggested we go to the chapter presidents to have them recommend or appoint a
liaison. I agreed on the condition the
person be a claims person as some chapters have a liaison person for all
sections. It was felt that the chapter
presidents would also help the liaison person get claims people involved in the
chapter activities as well.
We
discussed preparing short lunch speeches that could be made available for
liaisons to use when chapter presidents request a speaker for the one claims
program per chapter per year. We will do
the following:
Donna Popow Ethics
Rick Litchford Communications
Darnell Pettengill Depositions
James Klauke Appraisal
Chris LaChance Fraud
Action Taken: I
will send a letter to all chapter presidents, which will include a copy of the
duties of the liaison. Will go through
John Kelly for e-mail addresses.
Status: Open
Discussion: Dave Mandt is planning to do a NLI program for his chapter in
Canned seminars will be developed
for Pleadings and Practices by Chris LaChance and Communications by Rick
Litchford.
Darnell reports that he has
organized or presented the de[position seminar to 20 different companies
offices with 20 to 40 attendees each within his company structure. Will do the same with communications when
completed.
Status: Open
Discussion: I used the stand and asked all members to come up with a goal
for the section to accomplish in 2004.
They are as follows:
1. Put on 6-seminars in each
time slot at
2. Improve communications with
members by committee. We plan to send an
e-mail to all members at least monthly.
More discussion through the liaisons.
Intent is to develop resources within the membership.
3. Reach out to chapters to
assist them. This would be through the
liaisons or direct contact with the chapter presidents.
4. Improve web site. Improvements to be made monthly.
5. Get members to contribute to
Circle and recognize them for their contribution. This will be by direct request through e-mail
contact and by the liaison, CQ and web site.
6. Partner with other sections
and organizations. Will offer to
co-sponsor seminars with other sections.
Will try to get speakers or programs for other organizations.
Action
Taken: All members to review and
participate.
Status: Open
Recommendation(s) to Board of Governors
Interest
Section: Claims
Recommendation (Item # 1
): We recommend the section dues of $30 be
deleted and all members of the Society be automatically offered one section
when they send in their dues after becoming a member. New designees should be assigned a section in
accordance with their job classification.
If a member wants to join multiple sections he/she should be allowed for
a nominal fee.
This is a
repeat item presented after the mid-year meeting in
Rationale Supporting Recommendation:
We believe most if not all revenue can be made up in a small
increase in annual dues to the membership.
This will make all society members part of a section and make them more
accessible to the sections. This will
assist the sections to get more Society members involved in Society activities.
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Recommendation (Item #
2): Claim section is prepared to put
on one two-hour seminar in each time slot of the Los Angeles Annual
Meeting.
Rationale Supporting Recommendation:
We intend to reach out to claim section members and all
other claim related CPCU’s to “Come Back to the Annual meeting”. We feel that if we have a full program, a
claims person can have a better chance of getting approval to attend. Further, with only one or two programs most
claim managers on tight budgets will not spend several thousand dollars for
staff to attend.
We plan to track attendance and report to the Society on the
results. If successful, we will suggest
other section make similar attempts on a rotating basis. The theory is to reach out to Society Members
that do not attend the annual meeting.
Our programs currently planned are as follows:
1.
Bad Faith – This seminar will be the three attorneys
that were involved in the State farm case that went to the US Supreme
Court. This case has defined punitive
damages and it will be discussed in great detail.
2.
Boiler vs Fire with time element – This seminar will
explore the differences and similarities of boiler and machinery claims and
fire claims. It will also have a time
element theme.
3.
Personal Lines Fraud – This seminar will discuss the
elements of fraud in auto and homeowners claims.
4.
Workers Compensation and Continuing Trauma – This
will be a workers compensation seminar.
Sponsor not at annual meeting.
5.
Auto Technology Claims – What does the Future hold
for the insurance and repair shop industry as well as the policyholder? Will cover improvem,ents in the auto industry
and its impact on the industry.
6.
Structure settlement – This seminar will have a time
element theme and will explore the advantages of structured settlements.
This recommendation is now being presented for the third
time without a response. Not having a
response, we proceeded with our planning and are ready to proceed. We need a response by
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Recommendation (Item #
3): We request a written response to
Recommendations sent with this report.
Rationale Supporting Recommendation:
Our sections people work hard in their volunteer work and
the above recommendation about LA is a prime example. We continued to plan an extensive program
because there was no negative response to our recommendation. A fair assumption was that the idea was
agreed upon. Only now that the program
is fully planned and ready to go are we hearing that we might not be able to do
it. That hurts since we have to lean on
friends and business associates to put these programs on in the first place.
It was also suggested at the Section Chairs afternoon
meeting that we should not only receive a written response to our submissions,
but we should receive a copy of all submissions and the reply for every
section. Our section will support that
request as well.
Recommendation (Item #
4): We would like the green
Claims ribbon attached to the badge of all new designees and other CPCU members
attending the annual meeting, the same as all the other ribbons.
Rationale Supporting Recommendation:
When we are given the ribbons we do not get to all our
members. The real reason for this ribbon
is to eliminate an experience I had at my annual meeting in 1985 when I got my
designation. I was at the receptions and
knew no one. Had I known someone was in
claims, I would have introduced my self and started talking. How many times have we seen new designees and
their spouse at receptions standing by themselves looking like they do not fit
in. This will help them find someone in
their own line of business where they can be assured of having some common
interest.
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Recommendation (Item #
5): All seminar rooms at annual meetings
should have a minimum of 100 chairs.
Rationale Supporting Recommendation:
The claims section had a bad experience at the Marriott in
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